Frequently Asked Questions

Lifetime Warranty

PLH Products, Inc. warrants the Health Mate Infrared Sauna to be free of manufacturing defects in material and workmanship.

* Lifetime warranty is offered to products sold after July 1, 2004.

Terms & Conditions

This warranty extends only to the original retail purchaser of the sauna and terminates upon transfer of ownership.  It does not extend to commercial or institutional use or installation.  (In such case of commercial or institutional use, warranty is as such: Heaters: Lifetime; Workmanship: 1 year; Electrical Components: 1 year; CD Player: 1 year.)  The sauna must be purchased and installed in the United States within 1 year of manufactured date.

Freight charges to and from the customer are the responsibility of the customer.  This includes freight charges for parts shipped to enable the services of your sauna.

This warranty is void if the sauna has been subjected to alteration, misuse, abuse, accident, natural disaster or non-factory authorized modification or repair.  This warranty is also void if the sauna has been operated or maintenanced in deviation to the published instructions.  The warranty extends only to the manufacturing defects and does not cover any damages resulting from mishandling of the product by the owner.  This warranty does not cover any normal wear and tear due to usage.  This warranty also does not cover any damages caused by natural weather conditions even when the sauna is covered with the factory authorized outside cover.  Broken glass and light bulb, whatever the cause, are not covered by this warranty.

PLH Products, Inc. shall not be liable for the loss of use of the sauna or other incidental or consequential damages.  Under no circumstances shall PLH Products, Inc. or any of its representatives be held liable for injury to any person or damages to any properties.  Some states allow limitations on how long specified warranty lasts.  Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.  This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.  Specifications are subject to change without notice.