The Health Mate Customer Care
The knowledgeable staff
- Health Mate has more customer support data than any other competitor.
- The most knowledgeable customer support department in the industry.
- We are always ready to answer any of your technical questions.
The new ERP (Enterprise Resource Planning) System
Traditional way of support backed by the new and advanced technology. That's the philosophy of our customer support department. To accomplish the philosophy, we have developed an advanced ERP system.
In order to meet the customers' requirements of high quality service while maintaining high sales volume, we have developed our own ERP system. The new ERP system, developed by our system development department, not only ensures timely delivery but also guarantees better-quality service to customers.
For example, most of the orders can be shipped out within 3 business days, instead of a couple weeks as in other companies.
Another example is that every single fact about your specific sauna unit is stored in the ERP system, so when you call us because of a problem, we can retrieve all the information of your specific unit instantly. Needless to say, any service rendered to you is also recorded so that you don't need to explain again when you call the second time.
Companies with or without Customer Care
A company who cares about customers can survive, and the one who doesn't can't. It's a simple rule. Most of the businesses start with good customer service in their mind at first. However, while some of them offer consistent quality service and survive in the market as a result, others fail to do that. The key difference is a “ commitment.” Providing quality service to customers requires a great deal of commitment. At Health Mate, we commit ourselves to customer service from upper management to all the employees.