Chromotherapy Remote Not Functioning | Health Mate Sauna

Chromotherapy Remote Not Functioning

Chromotherapy Remote Not Functioning

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If you’re chromotherapy remote isn’t functioning properly, here are some steps to resolve the issues.


Step 1:

Make sure the “light” button on the control panel that is attached to your sauna is turned on.


Step 2:

Change battery with either CR2025 or CR 2032. Replace with the same battery that is currently in your remote.


If you tried the two items above a replacement is needed.


To replace your remote, we will need a very important code from you that is located on your LED light within your sauna. You will see a silver sticker on your LED panel’s glass. There are only three codes: CL, BE, and KB.


For all warranty claims including replacing your LED remote, you will need to fill out a support ticket.


For other common FAQs regarding features and benefits, installation and assembly, maintenance, operations, and troubleshooting, make sure to check out our in-depth infrared sauna FAQ guide. For even more in-depth articles on saunas, check out our infrared sauna blog.

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