Chromotherapy Remote Not Functioning
If you’re chromotherapy remote isn’t functioning properly, here are some steps to resolve the issues.
Make sure the “light” button on the control panel that is attached to your sauna is turned on.
Change battery with either CR2025 or CR 2032. Replace with the same battery that is currently in your remote.
If you tried the two items above a replacement is needed.
To replace your remote, we will need a very important code from you that is located on your LED light within your sauna. You will see a silver sticker on your LED panel’s glass. There are only three codes: CL, BE, and KB.
For all warranty claims including replacing your LED remote, you will need to fill out a support ticket.
For other common FAQs regarding features and benefits, installation and assembly, maintenance, operations, and troubleshooting, make sure to check out our in-depth infrared sauna FAQ guide. For even more in-depth articles on saunas, check out our infrared sauna blog.