Front Heaters Not Turning On
If you’re having an issue with the front heaters in your sauna not turning on, read the following to help troubleshoot the issue.
First, we need to make sure your sauna is properly wired. We are constantly updating our saunas to give our users the best possible infrared treatment. The owners manual might be slightly outdated as we update so please see the videos below for the correct way to wire your new Health Mate.
NOTE: With our newer models you do not plug the heater cable from the floor to the bench. All heater cables should be plugged directly into the red power supply.
Renew 2 (HM-BSE-2-BT-CL)
Enrich 2 (HM-ASE-2-CD-CL ) & Enrich 3 (HM-ASE-3-CD-CL )
If your above wiring is correct and you still have no heat from the front heaters we need to check your front heater connection. This connection is located on the front floor, right, under a small wood cover.
The heater connection will be blue.
Make sure your heater connection (blue plug) is plugged in. Red/Brown colored wire should be on top.
The connector can only be inserted one way. Make sure you have the connections lined up correctly based on shapes below, red/brown colored wire is on top.
If you are still experiencing troubles please feel free to fill out a support ticket so a technician can further assist you.
For other common FAQs regarding features and benefits, installation and assembly, maintenance, operations, and troubleshooting, make sure to check out our in-depth infrared sauna FAQ guide. For even more in-depth articles on saunas, check out our infrared sauna blog.