What does my warranty cover?

In celebration of our 45th Anniversary, Health Mate is proud to offer a Limited Lifetime Warranty. You can read the full warranty terms in your manual.

1. What products are covered under the warranty?

• The warranty covers full-size saunas purchased after December 31st 2023, including the sauna cabin, frame, hardware, and components listed in the “Warranty Coverage Guide” and the chart below

Health Mate Sauna: Limited Lifetime Warranty	Indoor Residential Use	Indoor Commercial Use
Product
Health-Mate Sauna Cabin & Frame	Lifetime	1 year
Health-Mate Sauna Vertical Paneling	Lifetime	1 year
Health-Mate Sauna Flooring and Baseboard	Lifetime	1 year
Health-Mate Sauna Door/ Glass/ Hinges	Lifetime	1 year
Health-Mate Sauna Handles & Fixtures	Lifetime	1 year
Sauna Electronic Controls & Wiring	Lifetime	5 year
Heater Core, Harness, and Wiring	Lifetime	5 year
Interior Lighting Fixtures and Wiring	Lifetime	5 year
Exterior Lighting Fixtures and Components	Lifetime	5 year
Interior Audio Fixtures and Components	Lifetime	5 year
Labor of Factory Installed Component	Lifetime	5 year
Upgrades, Options, Parts & Accessories	Per Manufacturer’s Warranty Unless Otherwise Noted at Sale or Contract

2. What is covered for the sauna cabin, frame, hardware, and components?

• The sauna frame (including walls, floor, and ceiling) is covered for maintaining structural integrity.
• Sauna hardware and components, such as the heater, controls, power supply, electrical wiring, lighting hardware, and audio components, are covered for defects in material, workmanship, or functionality.

3. Are non-factory installed parts, components, options, and accessories covered?

• Non-factory installed parts, components, options, and accessories are not covered against defects unless expressly stated in the purchase agreement or invoice.

4. Are there any implied warranties?

• All implied warranties, including merchantability and fitness for a particular purpose, are disclaimed to the fullest extent allowed by law.

5. What are the limitations and exclusions of the warranty?

• The warranty period starts from the date of purchase and covers the period between delivery/pickup and installation.
• The warranty is not transferable, and any relocation or shipment by the customer may void the warranty.
• Damage resulting from various factors including transportation, improper handling, installation, misuse, or acts of nature are excluded from coverage.

6. Does the warranty cover labor, transportation, or other costs?

• The warranty covers labor within the United States and Canada, but the user is responsible for postage, shipping, and handling for products outside these regions.
• Costs related to the removal and reinstallation of units, loss of use damage, and other incidental expenses are not covered.

7. How can I register my product for warranty?

• The company encourages customers to register their products within 10 days after delivery.

8. How do I obtain warranty service?

• To obtain warranty service, contact Customer Service.
• Provide a description of the problem and proof of purchase.
• The user may be responsible for shipping and handling fees for returning failed components.