Technical Support

GET HELP QUICK

PLEASE FILL OUT A SUPPORT TICKET

Health Mate has been in business for 40 years with tens of thousands of customers worldwide.

We ask that you fill out a support ticket to help us expedite and manage customer interactions.

For faster service please submit form before calling.
Reason for support*
Missing Accessory*
Please upload pictures of damage*
Name*
First Last
Address
Street Address Address Line 2 City State ZIP Code
Email*
Phone*
Please Note: If you enter an AOL or Yahoo email address you may not receive correspondence emails. Both AOL and Yahoo have strict junk and spam filters. If you have an alternate email please enter it.
Year purchased
Where did you purchase your Health Mate?*
Serial number
Are you the original owner of your sauna?*
Please select the control panel in your sauna:*
Upload Photo of Power Supply (supply box inside unit that heaters plug into)
Drop files here or
If your control panel is not listed please upload a photo of it.
Describe Issue*
Additional photos that may be useful:
Drop files here or
Please upload a picture of your proof of purchase.
Drop files here or
We have upgraded our internal customer service/technical support department to better serve you. Our primary goal is to get your Health Mate sauna up and running as quick as possible. We will be reaching out by email within 48-72 business days. If we need to speak over the phone directly, one of our technicians will give you a call. Thank you! Often we will contact you same day. However, please allow up to 48 hours for a respose during seasonal spikes. Thank you.

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